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How many support tickets do you get per week?

What support are you looking for?

And lastly...

How would you describe your business?

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Pricing and details.

Deliver consistently high-quality customer service, 24/7, with DIDIN's guarantee. Our complete support operation on demand includes all management, training and QA, while you only pay per response.

See how we work and what we do.
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Calculated by volume and percentage of resolved tickets, unless you're a high volume client.

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Just a taste of what we offer.

Trusted brands work with DIDIN.chat to deliver consistently high-quality customer service, 24/7, in a simple monthly format.

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Scale fast.Resolve 85% of tickets as you grow 2x, 5x or 100x. Our team expands only when you need us.

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Launch new channels.Resolve issues quickly across email and chat channels. Promote dedicated agents to manage specific channels.

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Improve automatically.Our service is fully managed. We use three levels of management: local, client-specific and data-driven. This improves performance autonomously.

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No contracts.Hire onshore or offshore. Support as a Service is dynamic, so you only commit to the next month. Learn more about pricing.

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Great for the future.Start small with DIDIN.chatthen expand later into multichannel, proactive onboarding and insights.

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Start in one week.We pre-train agents to work with new clients. Get in touch with our onboarding team to either clear the inbox now or launch a long term solution.

Out of the box.

24/7 Service.

Resolve questions and sell globally, 24/7. Our on demand team works all hours, every day, every weekend, every holiday.

Management Included.

Generate results not headaches. Our team reports to local management for 1:1, training, career planning and reviews.

Highest Rated CSAT

Improve satisfaction scores with fast and thoughtful responses. Our team improves with ongoing QA and training.

Month to Month

Scale up without the commitments. Add or remove agents when needed. We match our team with your bursts.

Questions and answers

Why DIDIN.chat?
DIDIN.chat offers unsurmounted and unparalleled service, as proven by our wealth of clients. We understand your needs and your wants, and we strive to excel in every venture.
What is a high volume client?
Each company is different. 100-200 tickets per month is considered a low volume client; 200-1000 tickets a month is a medium volume client; 1000-2000 tickets a month is large volume client; 2000+ tickets a month is considered an Enterprise client.
What's the longest response time you've had as a company?
The longest response time that we've experienced as a company was 12 hours. Our average is 1 hour. We continually make progress towards eliminating time waiting. Discover DIDIN and let's make that happen.